FAQ

Please allow 2 business days for your order to be processed before it ships. Orders are not processed on weekends or major holidays.

Once processed, orders are usually delivered within 5 to 7 business days. Delivery times can vary because of customs, holidays or carrier delays.

Yes! Shipping is free on orders over $70. For smaller orders, shipping is calculated at checkout based on your location and the weight of your package.

We ship to the United States, Canada, all EU countries, the United Kingdom, Ireland, Switzerland, Australia and New Zealand. We ship to some other countries on a case-by-case basis.

When your order ships you will receive a shipping confirmation email with your tracking number(s). See our Track Your Order page for step-by-step help.

Our stock is held in several warehouses so we can ship faster around the world. If your items come from different locations, they may arrive separately. You'll get a tracking number for each package.

If your order ships from outside your country, customs duties, VAT or clearance fees may apply. These charges are the customer's responsibility.

Please email us at support@embraceyourfaith.org or embraceyourfaith.org@gmail.com as soon as possible. We can usually make changes until your order goes into production or fulfillment. After that, changes may no longer be possible.

Read our full Shipping Policy.

You have 30 days after receiving your item to request a return. Items must be unworn and unused, with tags, in their original packaging, together with your receipt or proof of purchase. Customers in the EU also have a 14-day right to cancel for any reason.

Fill in our Return and Exchange Form or email us at support@embraceyourfaith.org or embraceyourfaith.org@gmail.com. If your return is accepted we will send you a return label and instructions. Items sent back without a return request will not be accepted.

The fastest way is to return the item you have and, once the return is accepted, place a new order for the size you need. Check our Size Guide first to find your best fit.

Sale items, gift cards, digital products and personalized or custom items cannot be returned.

Please inspect your order when it arrives and email us at support@embraceyourfaith.org or embraceyourfaith.org@gmail.com straight away, with photos if you can, so we can make it right.

Once we receive and inspect your return we'll let you know if it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank may need a little extra time to post it.

Read our full Refund Policy.

We accept the payment methods shown at checkout. All payments are processed securely through Shopify.

Prices are shown in the currency selected on our website. Your bank may apply its own conversion fees.

Yes. Our store runs on Shopify and checkout is encrypted. We never see or store your full card details.

Check that the code is typed correctly, hasn't expired and applies to the items in your cart. If it still doesn't work, email us at support@embraceyourfaith.org or embraceyourfaith.org@gmail.com.

Use our Size Guide, which shows chest width and length for every size we offer, from our small-fit 3XS through to 5XL, plus tips on how to measure.

Yes. Most of our t-shirts and hoodies have a unisex fit. If you prefer a more fitted look, consider sizing down.

See our Care Guide for tips that keep your prints and hologram designs looking great.

Every screen shows colors a little differently, so the real product may vary slightly from what you see online.

Yes. Our E-Gift Card is delivered by email and is a lovely way to share faith-inspired gifts. Learn more on our Gift Cards page.

Enter your gift card code in the discount or gift card field at checkout.

Digital products are delivered by email after your purchase is complete. If you can't find the email, check your spam folder or email us at support@embraceyourfaith.org or embraceyourfaith.org@gmail.com.

Because digital products are delivered instantly, they cannot be returned. Please contact us if you have trouble accessing your file.

We love helping churches, youth groups and ministries. Email us at support@embraceyourfaith.org or embraceyourfaith.org@gmail.com with the designs, quantities and dates you need and we'll get back to you.